The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.

Knowledge Base

Most Handheld Contact support topics are covered in our extensive Knowledge Base. You can browse for answers and solutions by keyword(s) or category using the fields below. If you cannot find an answer to your question here, please contact us.
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Most Read Articles (Top 30)
  1. Upgrading the Handheld Contact client on your BlackBerry   18578 views
  2. Checking free space on your handheld device   14277 views
  3. How many ACT! Contacts will a BlackBerry hold?   12581 views
  4. Network communications error. Please verify settings.   11985 views
  5. Installing Handheld Contact in a Act! shared database enviroment ...   11513 views
  6. Hot Keys make for Quick BlackBerry Inbox Navigation   11381 views
  7. Authentication Failed. Please verify login credentials.   11168 views
  8. What is the correct format to enter a phone ...   11126 views
  9. How can I leave HHC open on the BlackBerry, ...   10832 views
  10. BlackBerry has locked up, pressing keys or using the ...   10762 views
  11. HHC seems to have lost its wirelessly connectivity on ...   10652 views
  12. The application HHC has attempted to open a connection ...   10633 views
  13. Multi-task on your BlackBerry   10557 views
  14. How does Handheld Contact Work?   10505 views
  15. What model BlackBerries does Handheld Contact work with?   10261 views
  16. A user edits a contact "A" on the BlackBerry ...   10114 views
  17. Clean up your BlackBerry home screen   9975 views
  18. What happens if I go outside wireless coverage with ...   9888 views
  19. Does Handheld Contact install and work on my BlackBerry ...   9720 views
  20. Quick Inbox Clean Up   9670 views
  21. How hard is it to install Handheld Contact, and ...   9144 views
  22. HHC on my BlackBerry is not syncing automatically, on ...   9123 views
  23. In HHC applications on my handheld, I occasionally see ...   9059 views
  24. After performing the “Sync-Now” option, nothing appears to have ...   8994 views
  25. What is the "AUTO-SYNC" feature of Handheld Contact?   8959 views
  26. Handheld Contact Computer and ACT! Requirements   8717 views
  27. Can I use Handheld Contact in addition to another ...   8685 views
  28. How do I stop the 'Allow this Connection' message ...   8590 views
  29. How does Handheld Contact handle ACT! Notes, To-Do Items ...   8461 views
  30. How can I figure out if there is data ...   8443 views