The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.

Knowledge Base

Most Handheld Contact support topics are covered in our extensive Knowledge Base. You can browse for answers and solutions by keyword(s) or category using the fields below. If you cannot find an answer to your question here, please contact us.
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Most Read Articles (Top 30)
  1. Upgrading the Handheld Contact client on your BlackBerry   18597 views
  2. Checking free space on your handheld device   14293 views
  3. How many ACT! Contacts will a BlackBerry hold?   12591 views
  4. Network communications error. Please verify settings.   12003 views
  5. Installing Handheld Contact in a Act! shared database enviroment ...   11535 views
  6. Hot Keys make for Quick BlackBerry Inbox Navigation   11403 views
  7. Authentication Failed. Please verify login credentials.   11189 views
  8. What is the correct format to enter a phone ...   11158 views
  9. How can I leave HHC open on the BlackBerry, ...   10846 views
  10. BlackBerry has locked up, pressing keys or using the ...   10776 views
  11. HHC seems to have lost its wirelessly connectivity on ...   10660 views
  12. The application HHC has attempted to open a connection ...   10645 views
  13. Multi-task on your BlackBerry   10568 views
  14. How does Handheld Contact Work?   10513 views
  15. What model BlackBerries does Handheld Contact work with?   10267 views
  16. A user edits a contact "A" on the BlackBerry ...   10120 views
  17. Clean up your BlackBerry home screen   9981 views
  18. What happens if I go outside wireless coverage with ...   9895 views
  19. Does Handheld Contact install and work on my BlackBerry ...   9727 views
  20. Quick Inbox Clean Up   9676 views
  21. How hard is it to install Handheld Contact, and ...   9154 views
  22. HHC on my BlackBerry is not syncing automatically, on ...   9131 views
  23. In HHC applications on my handheld, I occasionally see ...   9068 views
  24. After performing the “Sync-Now” option, nothing appears to have ...   9006 views
  25. What is the "AUTO-SYNC" feature of Handheld Contact?   8966 views
  26. Handheld Contact Computer and ACT! Requirements   8725 views
  27. Can I use Handheld Contact in addition to another ...   8698 views
  28. How do I stop the 'Allow this Connection' message ...   8601 views
  29. How does Handheld Contact handle ACT! Notes, To-Do Items ...   8467 views
  30. How can I figure out if there is data ...   8454 views