The Handheld Contact Knowledge Base is no longer maintained and was archived on January 21, 2009. Information in the Knowledge Base may not be accurate. Please see our FAQ page for up-to-date support information.
Knowledge Base
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"Database mismatch. Please open the correct database to Sync in ACT! and try again." Error (Applies to ACT! 6 Only)When you open ACT! with the Handheld Contact plug-in installed, you get the following error: "Database mismatch. Please open the correct database to Sync ... How do I stop the 'Allow this Connection' message in HHC on the BlackBerry?
For security reasons, BlackBerries require you to 'allow connections' for some applications.To stop this message from appearing, following these steps: When you see the 'Allow ... In HHC applications on my handheld, I occasionally see a 'recreating contact index' message. How do I stop that?
If 'indexes' in HHC get corrupted, the application automatically recreates them so it can resume normal function. The process can take 5 to 15 minutes ... Authentication Failed. Please verify login credentials.
After entering your HHC User Name, Password, & Network, you do a Test Login and receive the following error message "Authentication Failed. Please verify login ... Network communications error. Please verify settings.
After entering your HHC User Name, Password, & Network, you do a Test Login and receive the following error message "Network communications error. Please verify ... The application HHC has attempted to open a connection which is not allowed by your IT policy
When trying to sync Handheld Contact "The application HHC has attempted to open a connection to a location inside the firewall and outside the firewall ... "There was an error installing the MIDlet."
During the Handheld Contact Blackberry install you receive the following error message "There was an error installing the MlDlet." Handheld Contact requires the Blackberry software ... The application Handheld Contact is attempting to initiate a Phone Call.
When trying to call a contact from Handheld Contact I receive the following "The application HHC is attempting to initiate a Phone Call. Would you ... Error "Failed to log on to the Act! database" When syncing HHC with Act! 9.0 / 2007
If you are installing Handheld Contact for Act! 9.0/2007 and are getting the following error message "Syncing failed. Error: The User: act user name failed ... When logging into the Handheld Contact console you receive ACT! logon for database "database location" Login failed! Incorrect Username or Password
When logging into the Handheld Contact console you receive the following error "ACT! logon for database "database location" Login failed! Incorrect Username or Password".This error ...